Refund and Returns Policy

Refund and Returns Policy

At mimosabarkhq.com, we strive to provide the highest quality products and ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please review our Refund and Returns Policy below:

1. Returns

We understand that sometimes things don’t work out. If you are not satisfied with your product, you may return it within 30 days of purchase for a full refund or exchange. However, there are a few guidelines to ensure a smooth process:

  • Eligibility: The product must be in its original condition, unused, and in its original packaging.

  • Non-Returnable Items: Due to the nature of our products, opened or used items (including partially used root bark powder) are non-returnable.

To initiate a return, please contact us at mimosabark.hq@gmail.com with your order number and reason for the return.

2. Refunds

Once we receive your returned product and confirm it meets our return requirements, we will process your refund. Refunds will be issued to the original payment method and may take 5-10 business days to appear in your account.

Shipping Costs: Please note that shipping costs are non-refundable, and you will be responsible for covering the return shipping fees, unless the return is due to an error on our part (such as receiving the wrong item).

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately mimosabark.hq@gmail.com with pictures of the damage. We will offer a full refund, replacement, or store credit based on your preference. We will also cover any return shipping costs for damaged or defective products.

4. Exchanges

If you would like to exchange an item for a different product, please initiate a return and place a new order for the desired item. The original product will need to be returned in accordance with our return policy above.

5. Cancellations

If you wish to cancel your order, please contact us as soon as possible at mimosabark.hq@gmail.com We are able to cancel orders before they are processed and shipped, but once your order is dispatched, we cannot cancel it. In that case, you may initiate a return once you receive the item.

6. How to Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please feel free to reach out to our customer support team:

By purchasing from Mimosabarkhq.com, you agree to our Refund and Returns Policy. Our team is dedicated to providing you with the best experience possible, and we are here to assist you with any questions or concerns.

Thank you for shopping with us!